Leading a Customer Service Team

Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team. In this course, customer service expert Darren Lyons shares how to hone your management skills and lead a customer service team to success. Drawing from a decade of experience, Darren explains how to maximize relationships and get the most of your people. You can learn how to build processes that help the team grow and authentically connect with customers. Finally, Darren shows how to measure and build a performance culture on your team.

This course was created by Madecraft. We are pleased to host this training in our library.

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Creating a Mograph Title Sequence: 2 Animating in After Effects

In the first installment of the Creating a Mograph Title Sequence series, instructors Eran Stern and Nick Harauz demonstrate how to visualize and plan out a stylish motion graphics title sequence. In this course—the final installment in this two-part series—Eran and Nick step through how to bring those ideas to life. After explaining how to refine fonts and colors and design the typographic style for your project, they share how to import your Premiere Pro project to After Effects. There, they show how to begin the work of animating your title sequence. Discover how to create primary and secondary animations, work with animation presets, and tackle the compositing process, including how to color correct a sequence, remove unwanted content, and create a water displacement. To wrap up, Eran and Nick show how to create your packshot. Learn how to add a 3D planet, atmosphere, and starry galaxy to add interest to your final title sequence.

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CompTIA Security+ (SY0-601) Cert Prep: 1 Threats, Attacks, and Vulnerabilities

The CompTIA Security+ exam is an excellent entry point for a career in information security. The latest version, SY0-601, expands coverage of cybersecurity threats, risk management, and IoT threats. This course prepares exam candidates for the first domain of the exam, Threats, Attacks, and Vulnerabilities. By learning about malware, networking and application security exploitations, and social engineering, you’ll be prepared to answer questions from the exam—and strengthen your own organization’s systems and defenses. Author Mike Chapple, an IT leader with over 17 years of experience, also covers the processes for discovering and mitigating threats and attacks, automating threat intelligence, scanning for vulnerabilities, and conducting penetration testing.

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Creating a Mograph Title Sequence: 1 Visualization and Planning

The power of creating an intriguing title sequence can take a movie, TV show, or documentary to another level. There’s even an entire community of title enthusiasts out there, as evidenced from online resources such as Art of the Title. In a way, title sequences help bridge the art of filmmaking even closer to graphic design. The Creating a Mograph Title Sequence series looks specifically at this art form. In this course—the first installment in this two-part series—Eran Stern and Nick Harauz break down the steps involved in visualizing and planning out a title sequence. Using a real-world title intro, Eran and Nick look at everything from the initial pitch, to being creative on a budget, to creating a rough storyboard. Upon wrapping up this course, you’ll have a strong foundation in the steps required to prepare striking motion graphics assets for a title sequence.

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Python Data Structures: Dictionaries

Dictionaries are a common data structure in Python programming, designed to hold a sequence of key-value pairs. Dictionaries are dynamic, can be nested, and are preferable to lists in situations where you would want to search for and retrieve data with the same key. Being able to use dictionaries effectively is critical to mastering Python and create more efficient code. In this course, Deepa Muralidhar reviews the syntax and real-world use cases for dictionaries. Discover how to create a simple dictionary, iterate through the data, incorporate operations and comparators, and compare dictionaries to other common data structures such as lists, sets, and tuples. Plus, find out how to use dictionary comprehension to automate dictionary generation by merging lists or arrays.

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BIM 360: Administration Quick Start

BIM 360 is a powerful, full-featured tool for managing construction projects. Using this platform, architects, engineers, and construction professionals can speed up their workflow by moving their projects off of their local servers and into the cloud. In this course, learn what you need to know to get a project up and running with BIM 360. Instructor Eric Wing provides an overview of the different BIM 360 applications, their purpose, and how to purchase just what you need. He then covers how to configure Revit to work correctly with BIM 360, set up your hub, and start creating projects. Plus, discover how to assign users, set permissions, and work with models. Upon wrapping up this course, you’ll have the knowledge you need to get a project configured and connected to Revit, as well as publish the project’s models.

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Next Step Python: Decorators

Decorators are an increasingly important feature in Python. They add functionality to an existing object without permanently modifying it. Being able to use decorators effectively is critical to working with larger Python projects and frameworks. In this course, Jonathan Fernandes explains what decorators are and why they are used so extensively in production projects. He explains how to solve common challenges associated with decorators, such as debugging; how to chain decorators; how to use decorators with classes; and how to access the arguments passed into decorated functions. Plus, find out how to use and debug decorators in the real world by examining decorators’ role in the source code for the Flask microplatform.

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Understanding Personal Protective Equipment

Personal protective equipment, or PPE, is essential in many workplaces. Healthcare, construction, and manufacturing professionals use PPE regularly, but COVID-19 has also made PPE a necessity for frontline workers such as bus drivers, police officers, and grocery clerks. In this course, instructor Jim Rogers reviews the purpose of PPE, the hazards it applies to, and the various types of PPE out there. He explains how to choose the right PPE for your job and select PPE when availability is impacted during a crisis. You also get an overview of essential best practices for putting on and taking off—donning and doffing—PPE and tips for cleaning and storing your PPE for maximum continued effectiveness.

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Learning MileIQ

Learn how to manage your business travel and expenses with ease using MileIQ. In this course Garrick Chow begins by showing how to create a MileIQ account and get your vehicles set up. Next, he shows how to work with the web dashboard, including working in the Drives view and editing, duplicating, and deleting drives. Finally, Garrick walks through how to generate reports, adjusting business rates and distance units and creating category or purposed-based reports.

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